Returns & Exchanges

At DECIBEL shop, we want your home to sound and feel perfect, which is why we offer a 30-day window for returns or exchanges on all premium audio hardware and decor. If you are not completely satisfied with your purchase, we will help you find the right fit for your space or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully repack your items in their original packaging, ensuring all acoustic components and accessories are securely protected to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse team inspects the returned goods for quality assurance, your refund or exchange will be processed within 5-7 business days.